FAQ

• New Users' Guide - if you've just got here and don't know which way is what now, check this guide.
• Site Information - general site and tracker information.
• Account Information - having a problem with your account? The answer is probably here.
• Tracker Information - more detailed tracker information, and errors. If you've got a problem with torrents, check here.
• Transparent Proxy guide - if you're having trouble with a transparent proxy, check here.
• Connectability guide - if you're having trouble becoming connectable, check here.
• DokuWiki formatting guide - if you want to read another superfluous description of a link, check here.

Firstly, check the Guides section, as well as the Forums. Only use the Helpdesk if your problem is of a sensitive nature and only a staff member will be able to rectify it. We will ignore any questions that could be answered in the forums. Most of the active forum users know how things work round here and are usually willing to help, provided you follow a few basic guidelines:

• Make sure your problem is really not in this FAQ. There's no point in posting just to be sent back here.
• Before posting read the sticky topics (the ones at the top). Occasionally new information will be contained in those before being incorporated into the FAQ, but usually they provide information on what not to post about, or posting guidelines for the particular forum.
• Help us in helping you. Don't just say “it doesn't work!”. Provide details so that we don't have to guess or waste time asking. What client and OS do you use? How is your network setup? If you're getting an error message, what is it? What are the torrents you are having problems with? The more you tell us, the easier it is to deal with your problems, and the more likely your problem will get resolved.
• If your thread disappears, check other posts in that forum to see if your question has already been answered, or check your post history to see if it has been moved to another forum.
• And of course - be polite. It shouldn't need to be mentioned, but obviously some people are idiots.